Refund and Returns Policy

There are a few important things to have in mind when purchasing online at Gainsmiths.com. Your rights and our policies are different, depending upon whether you order memberships, products for digital download, or physical goods for delivery.

Please note: if you are experiencing any difficulties downloading digital products or accessing services or haven’t received your delivery as expected, please contact me first – here’s how.

Physical goods

Our standard refund and returns policy for physical products is 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange, unless the item is found to be defective or fails under reasonable use.

If you change your mind within the 30 days, you can request a return. To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In the unlikely event that an item is found to be defective or fails after use, you can receive a refund or replacement up to 1 year after purchase. This is subject to a “reasonable use” test. You will need to return the product to us, so we can assess how and why the product has failed. If we determine that the product has been damaged by misuse, we may reasonably refuse a refund.

Please note that you must request a return (details below) before returning items to us. This ensures we handle your case smoothly and that you don’t return items we cannot refund.

Digital downloaded products

Our store includes goods that are purchased and downloaded for use — like workout videos, e-books or guides. These items are excluded from our 30 day refund policy and 1 year warranty. But, we want you to be confident about buying at Gainsmiths.com, so we will refund these items in the following circumstances:-

  • You purchased an item by mistake and you have NOT downloaded it
  • You purchased duplicates of the same item by mistake
  • The product does not meet your expectations and you have downloaded it only once.

To complete your refund, we will require your order number and the reason for requesting a refund.

Memberships

You can sign up for memberships in our store for limited time – like challenges – on ongoing monthly participation. The membership may grant you access to any combination of exclusive content, 1-to-1 assistance, a community and specific software applications.

Memberships are excluded from our 30 day refund policy and 1 year warranty. However, we want you to be confident signing-up for membership services, so we will refund these purchases subject to these limitations:-

  • For memberships no longer required, we will refund on a pro rata basis the unused days remaining
  • For memberships joined in error, you are entitled to a full refund provided you haven’t accessed the membership’s services and content. You need to contact us within 14 days.
  • If a membership doesn’t meet your expectations, you must contact us with 7 days of purchase.

Please be advised that you may be entitled to a 14-day after purchase “cooling off” period under law. But, if you access your membership during this period, you waiver this right to change your mind.

Refunds

Once we receive your refund request, we will instruct you how to proceed with any physical returns or what information is required to determine your case.

Any physical returns are made at the sender’s risk. Please use a reputable carrier and recorded service. We will send you an email to notify you that we have received your returned item and what refund can be offered.

Regarding memberships and digital downloads, we may request additional information from you to be able to determine your case. You will be advised what refund can be offered once we have all the information.

Refunds will be processed promptly back to the original credit card or payment method. Where this is not possible, a credit note or alternative mutually agreeable arrangements can be made.

Sale items

Sale items are subject to the same refund policies as full priced items, except where items are sold as “defective”. Refunds of these items will not be possible unless additional, unnotified defects are found.

Exchanges

We only replace items if they are defective or damaged (subject to a “reasonable use” test). If you need to exchange it for the same item, please contact us through the returns process and request an exchange.

How to start the process

Simply contact steve ‘@’ gainsmiths ‘.’ com (apologies – this has to be obscured to prevent spam!) for assistance.